Privacy Policy for Mailbox Solutions
Effective Date: August 14, 2025
1. Introduction Welcome to Mailbox Solutions. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect from our customers and website visitors, how we use it, and the steps we take to ensure it is handled responsibly. This policy applies to information collected through our website and in the course of providing our services, including text message (SMS) communications.
2. Information We Collect We may collect the following types of personal information:
Contact Information: Your name, email address, physical address, and phone number.
Communication Data: Records of our communications with you, including emails and text messages sent for customer service and service notification purposes.
Service Information: Details related to the services we provide to you, such as project locations, work orders, and appointment schedules.
Website Usage Data: Our website, hosted by Squarespace, may automatically collect information like your IP address, browser type, and how you navigate our site to help us improve user experience.
3. How We Use Your Information We use the information we collect for the following purposes:
To provide, operate, and maintain our services.
To communicate with you, respond to your inquiries, and provide customer support.
To send you important service-related updates and notifications, including via text message (SMS) when you have provided consent.
To process transactions and send you related information, including confirmations and invoices.
To improve our website, services, and customer relations.
4. Sharing and Disclosure of Information We value your privacy and handle your information with care.
No Sale of Personal Information for Marketing: We do not and will not sell or share your personal information with any third parties for their own marketing purposes. This is a core commitment to our customers.
Service Providers: We may share information with third-party companies that perform services on our behalf, such as payment processing or communication services (like our text messaging provider), who are obligated to protect your information and use it only for the services they provide to us.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. SMS Messaging Policy When you provide your mobile number and consent to receive messages, we will only use it to send transactional and conversational messages related to your services with us. You may opt-out of our SMS communications at any time by replying with the word STOP. For help, you can reply with the word HELP.
7. Your Rights You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the information below.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
9. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mailbox Solutions
Email:
sales@mailboxsolution.comPhone:
317-460-1010Address:
10087 Allisonville Road Suite A
Fishers IN, 46038